Recovers money · Pilot-ready
Agency debit memos
For airlines: find violations and issue the memo. For agencies: build the dispute and win it.
For airline revenue accounting, tmcs.
- 1Detects booking and ticketing violations from BSP or ARC data: churn, fare misuse, fictitious names, missed deadlines.
- 2Assembles the evidence from PNR history and ticketing records.
- 3Issues the memo under the airline policy, or drafts the dispute for an agency with the evidence attached.
- 4Tracks each memo or dispute to settlement.
- 5Reports root causes so the same error stops recurring.
What it reads, who signs off, what we count.
- BSP and ARC reports
- PNR history and ticketing records
- Airline debit-memo policy
- Agency booking logs
- Every memo above the limit you set.
- Disputes escalating to the airline or IATA.
- Any case with a customer relationship at stake.
- Dollars issued and collected, or dollars reversed
- Dispute cycle time
- Repeat violations by cause
Time to shadow mode
4 to 6 weeks
From the day the 50 files arrive to the agent running beside your team.
Production, recovery workflows
20% of dollars recovered
Invoice audit, unused tickets and debit memos. A monthly minimum of $3,000. No platform fee. Full pricing
How agency debit memos goes live
- 1
Week 1
Pick the workflow and the owner
One workflow your team already runs, with its documents, systems and written rules, one owner on your side, and one number that decides whether it worked.
- 2
Weeks 1 to 2
The 50-file test
Fifty closed files with known outcomes, graded blind by two of your people. We write the agent without looking at them, run it, and report false positives and false negatives against the human baseline.
- 3
Weeks 3 to 8
Shadow mode
About 100 new files run beside your team with no answers given. Your team compares weekly. The test set stays closed while we tune, so the agent is never fitted to it.
- 4
Weeks 9 to 10
Run alone on the cases it has earned
The agent finishes the routine cases alone. Every batch is stamped with the policy version and can be undone. Exceptions go to a person with the facts gathered.
- 5
After go-live
Eight-week error watch
Every finished case is checked for eight weeks, then a sample. Every correction joins the test set. The error rate is reported to the owner weekly.
The other five.
Hotel folio reconciliation
Chase, read and itemize every crew hotel folio, check it against the contract, and raise the dispute.
See the workflowCrew hotel invoice audit
Match every invoiced room night to a crew booking and the contract, and recover what was overbilled.
See the workflowUnused ticket and credit recovery
Track every unused ticket, credit and voucher, and apply it before it expires.
See the workflowSchedule-change queue work
Clear airline schedule changes from the queue: classify, protect, notify, reissue.
See the workflowPassenger compensation claims
Decide EU261, UK261, APPR and US refund claims under your written policy, and pay within limits.
See the workflowSend us 50 closed files.
Fifty closed agency debit memos cases under NDA. Within two weeks you get the agent’s error rate against your own team and, for recovery workflows, the dollars it would have found. No charge.
- NDA first
- Two weeks
- The report is yours