IROPS & Disruption Management
Respond to irregular operations faster with a human-in-the-loop automation platform. Manage re-bookings, hotels, and communications from a single console.
Built for Your Operations Control Center
Empower your command center to manage flight delays, cancellations, and diversions with pre-configured playbooks and a unified exception queue.
Provide support agents with tools to instantly re-book travel, issue digital vouchers for hotels and meals, and communicate updates proactively.
Gain real-time visibility into the operational and financial impact of disruptions. Use post-event analytics to refine your response strategy.
A Centralized Platform for Disruption Response
Define and automate your response to any IROPS scenario. Configure triggers and actions for delays, cancellations, and diversions.
Combine machine speed with human judgment. Automate routine tasks but escalate critical decisions to expert agents for approval.
Manage all disruption-related tasks—from re-bookings to approvals—in a single dashboard, prioritized by urgency.
Execute automated or agent-led re-bookings for flights, hotels, and ground transport across multiple PNRs at once.
Instantly find and book available, policy-compliant hotels and transport for stranded crews and passengers.
Keep everyone informed with automated, multi-channel notifications (SMS, Email, App) for status updates and new itineraries.
Set spending limits for hotels, transport, and vouchers. Prevent budget blowouts with pre-approved policy controls.
Automatically tag all event costs for precise financial analysis. Generate reports to understand root causes and improve future responses.
Anatomy of an Automated IROPS Response
Detect
A disruption is detected via integrated flight status feeds (e.g., flight cancellation) or flagged manually by an OCC agent.
Assess
The platform automatically identifies all impacted crews and passengers, their itineraries, and downstream connections.
Authorize
A pre-approved playbook is triggered, or an agent authorizes a course of action within defined policy and cost guardrails.
Execute
The system orchestrates the re-booking of flights and secures necessary hotels and transport in minutes, not hours.
Notify
All affected travelers receive real-time updates, digital vouchers, and new itinerary details on their preferred channels.
Close-out
All costs are captured and reconciled. Post-event reports are automatically generated for financial and operational analysis.
Connect Your Operations Ecosystem
Routespring connects to your critical airline systems to enable seamless, automated disruption response workflows.
Integrate with providers like FlightAware and Cirium to get real-time flight status and disruption alerts.
Connect to AIMS, Sabre, and others to sync crew rosters and identify staff impacted by schedule changes.
Link with your PSS to access passenger manifests and manage re-accommodations for revenue travelers.
Use platforms like Twilio and SendGrid to deliver automated SMS, email, and push notifications to travelers.
Sync cost data from disruption events directly to your ERP for accurate accounting and financial analysis.
Turn Disruption Into a Competitive Advantage
80%
Faster Recovery Time
Dramatically reduce the time to re-accommodate all affected crew and passengers.
25%
Lower IROPS Costs
Minimize spend with policy guardrails, automated decision-making, and optimized choices.
75%
Reduction in Manual Tasks
Free up your OCC agents from manual phone calls and data entry to focus on critical exceptions.
+20pts
Increase in CSAT/NPS
Improve traveler satisfaction with proactive communication and faster resolutions.
Built for Mission-Critical Operations
Our platform is built with the resilience, security, and compliance that modern airline operations demand.
Frequently Asked Questions
Take Control of Your Irregular Operations
See how our IROPS automation platform can help you reduce costs, recover faster, and improve traveler satisfaction. Schedule a demo with our airline specialists today.
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