Customer Success Stories

The Challenge: Scaling with Control

As a fast-growing global ad-tech company, LG Ads faced a classic growth challenge. Their old system of issuing corporate AMEX cards and manually reconciling expenses was becoming a major operational bottleneck. With a sales team that grew from two to over 80 globally, they had no real-time visibility into travel spend, no pre-trip approval process, and a painful, time-consuming reconciliation process for their accounting team. The system lacked control and was creating frustration for international employees, especially in India, who had difficulty paying for travel upfront.

The Solution: Centralized Control, Empowered Travelers

LG Ads chose Routespring for its ability to provide a centralized platform that offered both robust control for finance and a streamlined experience for travelers. The initial trial for a marketing event proved the platform's value, showcasing its ability to handle complex policies, like tiered access for executives, and its powerful cost-tracking capabilities. The ability for international employees to book travel without using personal funds was a game-changer.

The Impact: A Cultural Shift in Spending

• Drastic Reduction in Unnecessary Travel: The pre-trip approval workflow forced a more thoughtful approach to travel, with employee-initiated trip volumes dropping as they became more mindful of costs and business needs.

• Streamlined Global Operations: The platform's centralized payment system solved a major pain point for global employees, particularly in India, who no longer had to pay for travel out-of-pocket.

• Enhanced Financial Control: The finance team gained real-time visibility into travel spend and the ability to track costs by project or event, leading to more accurate budgeting and reporting.

The Challenge: Complex and Unique Travel Needs

PRS Global, a company that sources and places qualified international medical professionals in the US, faced a unique and critical travel challenge: managing large-scale travel for healthcare professionals, which often included booking for minors. Traditional travel platforms lacked the flexibility and specific features PRS Global needed to handle their complex workflows and integrate with tools like Expensify.

The Solution: A Tailored and Supportive Partnership

Routespring provided a custom-tailored solution that addressed PRS Global's specific pain points. This included an intuitive platform, seamless integration with their existing expense management tools, and, most critically, the development of an industry-first feature to handle the booking of travel for minors. This was backed by a strong customer support and account management team.

The Impact: Radical Efficiency Gains

• 33% Time Savings: The intuitive platform and customized features led to a significant reduction in the time spent on travel bookings and financial operations.

• Reduced Manual Errors: Automation and seamless integration resulted in faster, more accurate financial reconciliations.

• Improved Team Satisfaction: The combination of a user-friendly platform and responsive 24-hour support empowered the travel team and reduced their administrative burden.