The Airline Operations Console
The unified control layer to monitor trips, manage exceptions, and orchestrate your entire operational travel program from a single screen.
Your Operational Command Center
Operations & Travel Managers
Gain a high-level view of your entire operation. Track team performance, monitor SLAs, and ensure financial and policy compliance.
OCC & IROPS Agents
Work from a prioritized queue of exceptions and approvals. Get real-time alerts and resolve issues faster with all the context in one place.
Support Desk Leads
Manage agent workloads, track response times, and identify bottlenecks. Use the console to improve agent productivity and service quality.
A Single Source of Operational Truth
Monitor all active, upcoming, and completed crew trips in a single, filterable dashboard, with real-time status updates.
All booking failures, out-of-policy requests, and alerts are funneled into a single queue, prioritized by urgency and SLA.
Create custom alerts for events like booking failures, budget overflows, or when a manual approval is required.
Provide managers with a dedicated view of all pending requests, enabling them to review context and approve or deny with one click.
Define Service Level Agreements for different types of tasks and monitor queue performance to ensure timely resolutions.
Track key metrics like average handle time, tasks resolved, and SLA achievement for each agent and team.
Customize what each user can see and do, from an agent view focused on a queue to a manager view with full operational oversight.
Every action taken in the console, from a booking change to an approval, is logged in an immutable audit trail for full accountability.
From Alert to Resolution
Monitor
The console displays a live overview of all ongoing trips and operational KPIs on a main dashboard.
Alert
An automated alert is triggered for a potential issue, like a hotel booking failure or an out-of-policy request.
Triage
The new task appears in the exception queue, prioritized by urgency. A team lead assigns it to an available agent.
Action
The agent opens the task, views all relevant trip and traveler data, and takes action (e.g., re-books hotel, approves request).
Resolve
The agent marks the task as resolved. The action is logged in the audit trail and the traveler is automatically notified.
Report
At day-end, managers review dashboards on agent productivity, resolution times, and common exception types.
Connect to Your Entire Operation
The console acts as the control layer, unifying data from your core systems to provide a single, actionable view of your travel program.
Data Sources
Pulls in data from Crew Scheduling, HRIS, and Flight Status systems to provide comprehensive context for every trip.
Booking Systems
Connects to GDS, hotel suppliers, and ground transport APIs to execute and modify bookings directly from the console.
Communication APIs
Integrates with SMS and email providers to send automated notifications to travelers for alerts and itinerary changes.
Finance & Reporting
Pushes reconciled cost and audit data to your ERP and business intelligence tools for financial analysis.
Improve Performance and Oversight
-50%
Average Handle Time
Reduce the time it takes for agents to resolve complex booking exceptions and requests.
98%
SLA Achievement Rate
Ensure critical issues are addressed on time by tracking performance against your service level goals.
-30%
Exception Escalations
Empower front-line agents to solve more problems independently with better data and tools.
+25%
Agent Productivity
Increase the number of tasks an agent can manage through automation and a more efficient workflow.
Secure Command and Control
Manage your mission-critical operations with a platform built on enterprise-grade security, compliance, and access controls.
Frequently Asked Questions
Your Single Source of Operational Truth
Empower your teams, improve efficiency, and gain complete oversight of your travel program. Schedule a demo to see the Operations Console in action.
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