Why Routespring Is Rated the #1 Easiest-to-Use Travel Management Platform on G2

In the crowded world of corporate software, “easy to use” is a claim that every company makes but few actually deliver on. It’s a marketing buzzword that has lost much of its meaning. That’s why independent, user-driven review platforms like G2 are so valuable. They cut through the marketing fluff and provide a real-world picture of how a product actually performs, based on the unfiltered feedback of hundreds of verified users.

When it comes to corporate travel management, G2 has become the de facto scoreboard for usability. And on that scoreboard, Routespring consistently holds the #1 spot for "Easiest to Use." This isn't a paid-for award or a subjective claim; it's a ranking earned through the validated, collective voice of our customers. It reflects a deep and deliberate design philosophy focused on a single goal: removing friction from the complex process of business travel.

But what does "easiest to use" actually mean in a business context, and how does it translate into real value for your company? This guide will break down how G2 measures usability and then show you the specific product UX advantages and design principles that make Routespring the undisputed leader in ease of use.

How G2 Measures “Ease of Use”

G2’s Usability score is not a single metric. It’s a sophisticated algorithm that aggregates user satisfaction ratings across several key dimensions:

1. Ease of Use: How intuitive and straightforward is the software for an end-user (the traveler)? Can they accomplish their core tasks, like booking a trip, with minimal effort and training?
2. Ease of Admin: How simple is the platform for an administrator (a travel manager or finance professional) to configure and manage? Can they easily set up travel policies, manage users, and run reports without needing a specialized consultant?
3. Meets Requirements: How well does the product meet the stated business needs of the customer? Does it do what it promises to do effectively?
4. User Adoption: This is a critical one. G2 asks users what percentage of their organization has adopted the tool. A high adoption rate is a powerful indicator that the software is easy to use and provides real value, as employees will actively avoid tools that are difficult or frustrating.

Routespring’s #1 ranking is a result of scoring at the very top of the category across all of these dimensions. Our users consistently report that the platform is simple to roll out, intuitive for travelers, and powerful for administrators.

The UX Proof: How We Made Travel Effortless

Our #1 usability ranking is not an accident. It is the result of a relentless focus on simplifying complex workflows and building a user experience that respects our customers' time. Here are some of the concrete UX advantages that set Routespring apart.

1. The Power of Smart Defaults: Our AI-Powered Preference Engine

The biggest friction point in most booking tools is the search and filter process. A user is presented with hundreds of flight or hotel options and then has to apply a dozen filters to narrow it down to a relevant choice. We believe this is a fundamentally broken user experience.

The Routespring Difference: Our AI preference engine does the work for the user. It analyzes over 65 different signals to rank and prioritize search results in a way that is personalized for each traveler. These signals include:

• Personal Preferences: The traveler’s preferred airlines, hotel chains, seating choices (aisle/window), and typical travel times.
• Loyalty Information: Their frequent flyer and hotel loyalty numbers.
• Company Policy: The system knows the travel policy that applies to that specific user and automatically prioritizes compliant options.
• Company Contracts: It surfaces preferred hotels and airlines where you have negotiated rates.
• Historical Behavior: It learns from past choices to make smarter suggestions in the future.

The Impact: The result is that for most trips, the perfect, in-policy option is already at the top of the search results. The user rarely needs to use a single filter. This transforms the booking process from a frustrating research project into a simple, two-click confirmation. It’s not just easier; it’s smarter.

2. Clarity in Choice: The Next-Gen Flight Storefront

Another major friction point is comparing complex flight options. One fare might be cheaper but has no checked bag, while another includes it. Comparing these "apples to oranges" is confusing.

The Routespring Difference: Our flight results page is designed for clarity. We provide a "storefront" view that makes it easy to compare not just different flights, but different fare attributes within the same flight. A user can easily see the difference in price and features between Basic Economy, Standard Economy, and a refundable fare, all in one clear, simple view. This empowers them to make a fast, informed decision that is right for their trip and for the company's budget.

3. Contextual Intelligence: Custom Hotel Labels

How does a traveler know which hotel is the right choice for a specific trip? A star rating and a price don't tell the whole story.

The Routespring Difference: We allow companies to create their own custom labels and apply them to hotels. These labels appear directly in the search results, providing crucial business context.

• A "Crew Friendly" label for an airline's layover hotel.
• A "Contracted Property" label for a hotel with a negotiated rate.
• A "Close to Office" label for the most convenient location.
• A "Safety-Verified" label for properties that have been vetted by your security team.

This simple feature eliminates the need for travelers to consult a separate spreadsheet or ask a travel manager which hotel to book. The answer is right there in the tool, making the right choice the obvious choice.

4. The Frictionless Workflow: One App, One Process

The final piece of the puzzle is a truly unified workflow. Legacy systems often require a user to book in one tool, manage approvals in their email, and file expenses in a third system. This is the definition of a high-friction process.

The Routespring Difference: Our platform is a single, unified system for the entire trip lifecycle.

• Search & Book: The traveler finds and books their trip in our intuitive booking tool.
• Approve: The manager receives a mobile notification and approves the trip with a single tap.
• Pay: The trip is paid for with a central company payment method. The traveler uses no personal funds for the booking.
• Support: If a flight is canceled, the traveler can contact our 24/7 support team directly from the same app.
• Expense: The expense report is automatically created. The traveler simply snaps photos of their meal receipts.

This seamless, end-to-end process is the core of our "easy-to-use" philosophy. By eliminating the gaps between systems, we eliminate the manual work and the frustration that comes with it.

What Our Customers Say

The proof is in the words of our users. G2 reviews for Routespring are filled with comments that highlight our core value proposition:

• "The platform is incredibly intuitive. We rolled it out to 200 employees, and the training session was only 30 minutes. People just 'got it' immediately."
• "The best part is how easy it is for our travelers. They book their own trips in minutes, and our adoption rate is over 95%. I don't have to chase people down anymore."
• "As an admin, it's so simple to roll out. Setting up our travel policy was a visual process that took less than an hour. A huge difference from our last TMC."

Our #1 ranking for "Easiest to Use" on G2 is not a marketing slogan. It's the direct result of a thousand small, intentional design decisions made to remove friction, automate work, and respect the user's time. It's the validation of our core belief that powerful enterprise software doesn't have to be complicated.