AI Copilots for Airline Operations
Empower your operations team with AI copilots designed to assist, automate routine tasks, and help agents make smarter decisions, faster.
An Assistant for Every Operations Role
OCC & IROPS Agents
Get intelligent rebooking suggestions and draft traveler communications in seconds, letting you resolve disruptions faster.
Travel Coordinators
Automate routine bookings and policy checks. Let the AI handle data entry so you can focus on complex travel arrangements.
Operations Managers
Use AI-powered analytics to spot cost anomalies, detect process bottlenecks, and improve overall team performance.
Human-in-the-Loop AI Capabilities
The AI copilot recommends optimal, policy-compliant flight and hotel options during disruptions for an agent to approve.
The AI assistant pre-screens booking requests against complex CBA and company policies, flagging items for human review.
Generate clear, professional SMS and email notifications for travelers. The agent reviews, edits, and sends the final message.
AI models monitor spend in real-time, alerting managers to unusual patterns or potential policy misuse that might be missed.
Reduce manual work by letting the AI parse data from emails or uploaded files to pre-fill booking forms and service requests.
The AI helps prioritize incoming exception queues by assessing urgency and operational impact, ensuring agents tackle critical tasks first.
Agents can ask questions in plain English, like "Show all crew affected by flight BA249," to get immediate, actionable answers.
Provide new agents with step-by-step guidance through complex tasks, reducing training time and improving consistency.
How the AI Copilot Assists Your Agents
Task Arrives
A task enters the queue, such as a need to rebook a crew after a flight cancellation.
Copilot Activates
The AI copilot proactively analyzes the task, gathers relevant data (traveler info, policies), and assesses the context.
AI Recommends
The AI presents a set of optimal, compliant solutions to the human agent, explaining the pros and cons of each.
Agent Decides
The agent uses their expertise to make the final decision, either approving the AI's top suggestion or modifying it as needed.
AI Executes
Once approved, the AI handles the execution of the task, such as booking the new hotel and flight and drafting the notification.
Human Reviews & Sends
The agent gives a final review of the drafted communication and sends it to the traveler, closing the loop.
Grounded in Your Operational Data
Our AI copilots are powerful because they are securely grounded in your live operational data, ensuring all recommendations are relevant and contextual.
Large Language Models (LLMs)
We are model-agnostic, leveraging leading models from providers like OpenAI, Google, and Anthropic for the task at hand.
Internal Platform Data
Our AI securely accesses your booking history, travel policies, and user profiles to provide contextual suggestions.
External Data Feeds
We incorporate real-time, external data such as flight status APIs, GDS content, and hotel inventories for accurate results.
Augmenting Agent Productivity & Quality
+30%
Agent Productivity
Increase the number of complex tasks an agent can handle per shift.
-50%
Task Handle Time
Reduce the average time to resolve common issues like re-bookings and policy exceptions.
-70%
Agent Onboarding Time
Get new agents up to speed faster with guided workflows and in-context assistance.
+25%
Policy Compliance
Improve adherence to travel policies by catching errors and providing compliant suggestions upfront.
A Responsible, Enterprise-Grade AI Framework
Our AI is built on a foundation of trust, security, and transparency. Your data is protected and your team is always in control.
Frequently Asked Questions
Bring Assisted Intelligence to Your Operations
Empower your agents to resolve issues faster and make smarter decisions. Schedule a demo to see how our AI copilots can enhance your airline's operational efficiency.
Book an Airline Demo